All orders placed online are usually shipped within a few business days, from Monday to Friday. No packages are mailed on Saturday, Sunday.
We offer a $15 flat rate for shipping in Canada, a $20 flat rate for shipping to the USA and free shipping in North America for orders above $200.
Shipping costs for outside of North America are calculated upon request on a case-by-case basis.
We ship all packages using Purolator or UPS, both reliable, fast, traceable and economical shipping solutions. Delivery time takes 1 to 7 business days depending on the destination.
Fees incurred from rejected or returned to shipper packages will be the responsibility of the customer.
All prices on our website are in Canadian dollars.
We accept Visa, Master Card, American Express and PayPal.
For online sales, USA and international residents are not subject to Canadian taxes and are responsible for custom duties and taxes.
Returns are accepted for an exchange or a store credit only within 10 days of purchase.
Perfect original condition and wrapping, as well as the original receipt are required for any return.
Special orders, items purchased on sale, gift cards, as well as health and personal care items are final sale.
Materials like wood, natural stones or concrete may have inconsistencies in grain or pattern that are not the basis of a legitimate return.
For online purchases, in order to qualify for an exchange or a store credit, in addition to the conditions listed above, customers must contact us by email within 10 days of receiving their order. We will provide an authorization number to be included in the shipment and instructions. Customers will be responsible for any return and exchange shipping fees, custom duties and taxes that may incur.